The City of Springfield has an exciting opportunity in our Police Department for a Police Dispatcher. We are searching for applicants who would like to join our team to help protect and serve our community. The City of Springfield is dedicated to providing exceptional service, with emphasis on fairness and equity, to all our constituents. We respect differences, knowing that both in government and in the community, strength comes from combining all of what we know. Women and persons of color are strongly encouraged to apply.
For more great information about the City of Springfield Police Department, check this out:
This position is responsible for maintaining the communication network between the Springfield Police Department and its officers, city residents, and other agencies. It is a technical position requiring multi-tasking capabilities in a stressful environment.
A professional Dispatcher is a highly responsible, multi-functional public servant who must handle many tough requirements, often in crisis situations. The nature of the job includes these key elements:
Operate telephone, radio and computer equipment, often simultaneously
Answer 9-1-1 emergency calls, public inquiries, and dispatch police units
Usually routine call taking and dispatching, but periodically high-stress during emergencies
Work a 9-hour shift
Work with a team of one to four other Dispatchers
Occasionally work overtime
The duties listed below are a typical sample; position assignments may vary.
1. Maintains an ongoing awareness of the location and activity of field personnel via radio communication and computer-aided dispatch equipment.
2. Responds to emergency and non-emergency phone contacts to include TDD's, with City residents and the public, and provides information, referral service, or police assistance; monitors intrusion alarms.
3. Enters and retrieves criminal justice information using local, state, and national computer systems in response to operational needs and policies; makes determinations and relays information to
duty officers from 9-1-1 and teletype information received; uses computer-aided dispatch system to create a permanent record of police response activity.
4. Receives varied information via telephone and determines priorities and need for both police response and reports; writes police reports from information received.
5. Distributes police related information to other law enforcement agencies via telephone, FAX, radio and/or computer communications systems.
6. Assists in the processing of individuals who have been detained for legal processing.
7. Assists in the training of new dispatch personnel and the orientation of other personnel in proper communication techniques and dispatch procedures.
8. Actively supports an inclusive and respectful work environment.
9. Performs other duties of a similar nature or level.
Training & Experience:
Four years experience in an office environment with frequent public contact, multi-task functions, and occasional stress, OR two years of experience in a public safety communications, or equivalent dispatch operation. Formal training/coursework in law enforcement may be substituted on a year-for-year basis for half of the required experience.
Any equivalent combination of knowledge, skills, education and experience may be considered qualifying.
Degree & Licensing and/or Certification Requirements:
Appointees must have a Basic Telecommunicators certification from the Oregon Department of Public Safety Standards and Training (DPSST), or the ability to obtain a certificate within twelve months of the date of hire.
Knowledge & Skills Required:
Communicating with a clear, audible voice
Performing duties efficiently in an operation with varying degrees of stress
Obtaining sufficient, accurate information at all times
Interacting tactfully and effectively with coworkers, other agencies, and the general public
Maintaining concentration while shifting quickly from one subject to another
Working on rotating shifts, and irregular hours, holidays, weekends, and overtime, as needed.
Please see attached Job Addendum for additional information about this position.
Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Please complete the Self-Assessment Questionnaire before applying for this job. It is intended to help you determine how closely this position aligns with your job preferences.
***It is suggested that you contact the Springfield Police Department and observe Dispatchers on duty. This will give you a much better understanding of what the position requires. Please call Wendy Polen at 541-726-3729 and request assistance in arranging an observation.***
In order to prevent unnecessary time spent in applying for this position, the following elements will disqualify you for this position. Therefore, you will not be considered for this position if any of the following applies:
You do not have a high school diploma or G.E.D. certificate from an accredited school.
You have a felony conviction.
You have been convicted of any law involving the unlawful use, possession, delivery, or manufacture of a controlled substance, narcotic, or dangerous drug.
You cannot refrain from the use of tobacco products while on duty.
You do not meet the educational and/or experience requirements outlined in the attached job description.
*Please note that the Springfield Police Department has a personal appearance policy, which includes but is not limited to: No visible tattoos are allowed while on-duty; no body piercing (some exceptions for ear piercings), hair must be neat and not pose any safety issues, "alterations" to any area of the body that is not concealed by authorized uniform or attire. If you have specific questions about the personal appearance policy, please email HR@springfield-or.gov
You must have a valid email address included in your application in order for us to contact you. If you do not receive a confirmation email after submitting your application, check your spam filters.
Testing & Selection Process:
Video and Written Testing:
Testing for qualified candidates is tentatively scheduled for the evening of Wednesday and/or Thursday, January 24 and 25, 2018 (depending on the number of applicants). Please reserve these dates in the event you are invited to testing- notifications may be sent within 48 hours of testing! Testing will cost $25.00; cash or check only. Applicants invited to test will receive email confirmation with the exact date/time/location for the testing event. Those candidates invited to test will be asked to provide identification and proof of 45 wpm, net typing speed.
Free typing tests are available between 8:00am and 5:00pm at Lane Workforce Network, 2510 Oakmont Way in Eugene (541/686-7601). Check in at reception and ask to take the typing to test to get verification for the City Springfield. Typing verification from an Employment Agency may also be used. Online testing scores will not be accepted, unless they are administered by a reputable agency. Free online typing tests such as 'TypingTest.com' are NOT acceptable. The typing test must be dated within the last 6 months.
Additional Testing and Interviews for Top Candidates:
Top qualified candidates may be given the PERFEX test. This test is a timed dispatch simulation. It involves answering phones, listening to the radio, memorizing information and accurately recording information. Date and time of testing and interviews will be determined at a later date.
Candidates considered for the Police Dispatcher position will be identified through a series of screening tools and tests including an Employment Application, Qualifying Questionnaire, Written Test, Physical Ability Test, Psychological Exam, Comprehensive Background, Medical Examination to include drug screening for controlled substances, and Oral Interviews. All testing and selection processes will be done in accordance with the Oregon Veterans' Preference in Public Employment Law.
How to Apply:
The on-line Application and Qualifying Questionnaire must be received electronically prior to the closing date/time listed at the top of this job posting. Please review our Tips for Applying page for more information about how to complete your application materials. The Apply for this Job link below will start the application process. You are allowed to upload a copy of your resume and/or cover letter as part of the application, but these two items are not required unless otherwise indicated in the posting. After completing the application, the questionnaire(s) and the voluntary EEOC form follow. The last page of the application process allows you to print your application information if you choose. You are not allowed to review your information after moving to the next page of the process.
Before clicking Apply for this Job below, please preview the application and questionnaire (both can be viewed by clicking on the links below). Once you begin the online application process you will not be able to save your work and return at a later time. Most applicants prepare their application materials ahead of time using word-processing software and then cut and paste their responses into the online application. The application only allows for four employers as part of your work history. Please use the form (linked below) to include additional work history. Email completed form to HR@springfield-or.gov before the closing date/time of this posting.
Applicants who have submitted a valid email address will receive a system-generated email verifying that the application has been received. If you do not receive a system-generated email verifying receipt of your application, your application may not be eligible for consideration for this position. We recommend that you add our email domain (@springfield-or.gov) to your "safe senders" list in your email software to ensure that you receive communication from us. Please contact us at 541-726-3705 if you have any questions.
Veterans Preference Points:
The City of Springfield recognizes the extensive contributions of men and women who have served in the Armed Services. As a veteran, you may be entitled to preference when seeking employment with city government. If you would like to claim Veteran's Preference points, please submit a completed form (linked below) along with the appropriate documentation prior to the closing date listed at the top of this job posting. You may submit your documents via mail, email, fax or in person (please see form for contact information). If you have any questions, please contact Michelle Blomquist at 541-726-3705 or HR@springfield-or.gov for more information.
Additional Information and Forms:
NOTE: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.